Have questions ?

General questions

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• What is Ternovotrust?

  Ternovotrust is a secure, modern online banking platform that allows users to manage their finances anytime, anywhere. From opening accounts to transferring funds and accessing customer support, we make digital banking simple and reliable.

• Who can open an account with Ternovotrust?

  We accept customers from nearly every country worldwide. As long as you meet our identification and compliance requirements, you're eligible to open a personal or business account with Ternovotrust.

• How do I contact customer support?

  You can reach our support team 24/7 via live chat, email, or the secure message center in your dashboard. Visit our "Contact Us" page for specific support channels based on your location.

• Is Ternovotrust available on mobile devices?

  Yes, our mobile app is available on both iOS and Android. It provides full access to your account, including transactions, transfers, account settings, and real-time notifications.

• What types of accounts can I open?

  We offer personal checking and savings accounts, as well as business accounts and investment wallets. All accounts come with multi-currency support, online access, and competitive rates.

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Technological issues

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• Is Ternovotrust secure?

  Absolutely. We use industry-grade encryption, two-factor authentication (2FA), biometric login options, and real-time fraud monitoring to ensure your data and money are protected.

• Can I access my account on multiple devices?

  Yes. You can securely log into your Ternovotrust account from multiple devices, including desktops, tablets, and smartphones. Your session is protected with activity monitoring.

• Does the system support real-time notifications?

  Yes. You can enable real-time email and push notifications for transactions, logins, failed payments, and more, all within your account settings.

• What if I forget my password?

  Use the “Forgot Password” link on the login page to reset your credentials. You’ll be guided through a secure verification process to regain access.

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Financial issues

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• What funding methods are available?

  You can fund your account via bank transfer, debit/credit card, PayPal (where supported), or cryptocurrency (Bitcoin, Ethereum, and others depending on your region).

• Are there any hidden fees?

  No hidden charges. All our fees are clearly outlined on the pricing page, including international transfer costs and currency conversion rates.

• How long do transfers take?

  Domestic transfers typically settle instantly or within minutes. International transfers may take 1–3 business days, depending on the receiving bank and currency.

• Can I cancel a transaction after it's been sent?

  Once a transaction is confirmed and sent, it generally cannot be reversed. For mistaken transfers, please contact support immediately for assistance.

• Is cryptocurrency accepted for deposits and withdrawals?

  Yes, we support major cryptocurrencies like Bitcoin, Ethereum, and USDT for both deposits and withdrawals. Cryptocurrency transactions may require additional verification for security.

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